Frequently Asked Questions

Most FBI Identity History Summary results arrive within 24 hours of submission — significantly faster than the 2–4 week window quoted by many providers. Once your fingerprints are transmitted, processing is handled entirely by the FBI.

If the FBI rejects your fingerprints due to print quality, we reprint them at no additional charge — that's our no-rejection guarantee. Rejections are rare when prints are taken by a trained technician using professional equipment, which is exactly why it matters who takes your fingerprints.

Bring a valid, government-issued photo ID — a driver's license, state ID, U.S. passport, or military ID. The name on your ID must match the name on your application exactly. Expired IDs are not accepted.

No — we're appointment-only. This means you're seen promptly when you arrive, with no waiting room and no surprises. Booking takes under 2 minutes online, and same-day slots are often available Monday–Friday.

The fingerprinting process takes about 10 minutes. Plan for 15–20 minutes total including check-in.

Live Scan captures fingerprints electronically and transmits them directly — no ink, no physical card. It's required for teachers, school employees, childcare workers, and healthcare professionals. Your employer or licensing board requiring Live Scan will specify the submission channel. Note: Identigo holds an exclusive contract with TX DPS — TruIdentity submits Live Scan directly to the FBI.

Live Scan transmits fingerprints electronically to the requesting agency — results typically arrive within 24–72 hours. Ink fingerprinting rolls your prints onto a physical FD-258 card that you mail yourself to the agency — processing time depends on the agency. Most Texas agencies now require Live Scan, but many federal agencies and out-of-state licensing boards still require physical ink cards.

An ORI (Originating Agency Identifier) is the code that routes your Live Scan results to the correct agency. Your employer, licensing board, or requesting agency provides this number — we cannot supply it. It typically looks like a combination of letters and numbers (example: TX123456Z). Do not book a Live Scan appointment until you have your ORI.

Bring a valid photo ID and a copy of your ATF Form 4 or Form 1 for reference. We provide two completed FD-258 fingerprint cards as required by the ATF. If you're filing as an NFA trust, bring your trust documents. We also offer ATF eFile services if you'd prefer electronic submission for faster approval — often weeks instead of months.

An FBI Apostille is an FBI background check authenticated for international use under the Hague Convention. It's required when a foreign government needs to verify a U.S. background check — common for work visas, residency applications, international adoption, and immigration. The process includes fingerprinting, FBI processing, and apostille certification — total turnaround is generally 5–6 weeks.

Yes. We bring professional fingerprinting equipment directly to your office, school, clinic, or facility anywhere in South Texas. Ideal for employers onboarding multiple staff, school districts, healthcare organizations, and nonprofits. Contact us in advance to schedule — a travel fee may apply based on distance from McAllen.

We accept cash, major credit and debit cards (Visa, Mastercard, American Express, Discover), Venmo, and Zelle. Payment is collected at the time of service.

Yes — TruIdentity offers criminal background check packages starting at $38. The Mini-Snapshot ($38) includes SSN Trace, a 1-county criminal record check, and nationwide sex offender search. The Basic-Snapshot ($55) adds statewide criminal history, multi-jurisdictional nationwide search, and motor vehicle record. Call us at (956) 670-6144 to choose the right package.

When conducting a pre-screen background investigation, criminal history is of utmost importance. These searches fall into two main categories: arrest records and court records. Each has strengths and weaknesses, so it's important to evaluate what you're trying to achieve to determine which is best for your application.

Most criminal record searches can be completed within a few days to a week, though complicating factors can sometimes lead to a longer turnaround time.

The primary purpose of a criminal background check is to search for records of felony and misdemeanor criminal convictions, as well as any pending cases in the courts or histories of incarceration as an adult.

The information returned will consist of the defendant's name, case number, case type, and any available case details.

An MVR check identifies the applicant's name, license number, license expiration date, license status, license type(s), any restrictions, a full list of driving violations, suspensions, and any endorsements. MVR reports are especially useful because some states do not include DUI convictions in criminal court records — making the MVR the only resource available for employers reviewing driving history.

A Texas sex offender check returns: name and any known aliases, physical characteristics including distinguishing features, current home address, date and location of conviction, and nature of the offense.

SSN traces are excellent research tools for employers hiring new staff and for verifying identity. The information comes from a neutral third party and provides a history of names and addresses that can be cross-referenced when performing criminal background checks. It is one of the simplest ways to verify an applicant's background.

A Watch List check searches a database containing information about national security and law enforcement issues — specifically regarding individuals reasonably suspected or known to be engaged in terrorist activities. It is also used as a catch-all term for a number of different watch lists tracked by law enforcement agencies, including the OFAC and Global Terrorist Watch List.

An eviction search checks public court records to identify past eviction lawsuits filed against a renter. It reveals filings, judgments for possession, and monetary judgments — helping landlords evaluate risk. These records typically cover 7 years and show if a tenant was removed for cause. An eviction search returns: case numbers, filing dates, outcomes (dismissed, settled, or judgment for the landlord), and unpaid fees.